MP for Windsor
Working Hard For You
Switching your energy supplier

Mr Adam Afriyie (Windsor, Conservative): To ask the Secretary of State for Energy and Climate Change, what steps he has taken to help businesses and individuals to switch their gas and electricity suppliers more quickly.

Matthew Hancock (Minister of State for Energy): We have worked with Energy UK, Ofgem, suppliers and other key industry partners to develop and implement proposals which will enable domestic customers to switch supplier 17 days, half the time it currently takes. The industry code changes to enable to this will come in to force on 6 November and Energy UK members have all committed to offering it by the end of the year. These code changes will also enable more streamlined switching of non-domestic customers.

The Department is also working with Ofgem to support their proposals for a longer term move to next day switching. A key element of this is the roll out of smart meters.


Time it takes to switch suppliers

Adam Afriyie (Windsor, Conservative): To ask the Secretary of State for Energy and Climate Change what recent steps he has taken to make switching energy supplier quicker.

Matthew Hancock (Minister of State for Portsmouth; West Suffolk, Conservative): Since our challenge to industry in the Annual Energy Statement to cut switching times, the Department has worked with Ofgem and the industry to bring forward changes to industry rules to enable and secured industry commitment to a halving switching time from 5 weeks to 2 weeks and 3 days by the end of this year.

My ambition is to see switching times reduced to 24 hours and Ofgem has now brought forward a consultation on how this can be achieved. The Department will continue to work with Ofgem and industry to deliver this in a reliable and cost effective way as quickly as possible.